Please see SUPPORT for forms, applications, and our complete Terms and Conditions.
Anaheim Automation, Inc. extends credit to Government agencies, industrial and distributor accounts with a good published credit rating, which are located in the United States. US companies may apply for an open account by filling out Anaheim Automation's Credit Application Form, or by supplying credit information on their company's letterhead to Anaheim Automation's Accounting Department. Fax completed, signed forms to (714) 992-0471. Credit Information supplied by the buyer or by others on the customer's behalf shall become part of the Credit Application and any false or misleading information shall constitute fraud. All orders are shipped prepaid, COD, cash, wire-transfer, or with VISA, MasterCard, Discover or American Express credit cards until an open account is established. See Support for Complete Terms and Conditions and Support for Credit Application Form.
Payment Terms for Open Accounts within the USA
Terms are Net 30 days. FOB is Anaheim, California, USA.
Payment Terms for Companies Outside of the USA
All orders under $1,000.00 USD are shipped prepaid by VISA, MasterCard, Discover or American Express credit cards, or by wire transfer. See Support for Complete Terms Conditions, and Credit Application Form for International Distributors. For orders over $1,000 we require prepayment via wire transfer.
Account Management and Remedies
In the event it becomes necessary for Anaheim Automation to file suit to enforce payment of past due invoices, such a suit will be brought in Orange County, California, USA. Anaheim Automation shall be entitled to collection of fees, court costs, and interest at 10% perineum or such legal maximum rate as is allowed, on all invoice amounts past due. The laws of the State of California govern all purchase agreements.
Anaheim Automation ships UPS Ground (United Parcel Service) as its standard shipping method and carrier. If the customer prefers to use their UPS account number for their purchases, such requests must be clearly stated on all correspondences and Purchase Orders. If the customer prefers another carrier, or a premium routing method, this information must be also be clearly stated on the Purchase Order, and confirmed in writing by Anaheim Automation. Because UPS is the standard by which Anaheim Automation ships its products, any other carrier may delay the shipping of orders by 24 – 48 hours. The customer must authorize any additional expenses that will incur when a premium shipping method is chosen. If quoted "stock," and Anaheim Automation has received a Purchase Order by noon PST, the order will ship the following day. For customers with an urgent need and such order is confirmed by noon PST, there exists a possibility to ship that same afternoon. However, an "Expedite Fee" is charged, along with any other expenses incurred to fulfill such requests. All urgent shipping requests must be in writing. It is advisable that customers follow up by contacting Customer Service to confirm all urgent or special shipping requests.
All promises of shipment or delivery are approximated as closely as possible by Anaheim Automation, but are subject to delivery estimates made by its suppliers, weather conditions, fires, strikes, disputes, accidents, delays in transportation, material, fuel, or labor shortages, or any other cause beyond reasonable control of Anaheim Automation. In no event will Anaheim Automation assume any responsibility for any delays in shipments or deliveries. Insurance - Please note that no shipments are insured with the carrier unless specified by the customer. Customers must acknowledge and accept that additional insurance charges incur.
When orders must be expedited, interfering with the normal flow of manufacturing, a $100 minimum "expediting" charge perorder will incur. Contact Customer Service to verify if a specific product can be expedited, the cost to expedite and how the expedite request will affect a specific shipping schedule. Please note that not all products can be expedited. However, a Customer Service representative or an Applications Engineer may offer a possible substitution for urgent requirements.
Anaheim Automation extends quantity pricing for all Customers and Distributors. To receive the best possible pricing, a customer may chose to place an order with a schedule to ship partials at specified intervals (Blanket Order). All Blanket Orders must be confirmed with a written Purchase Order, and include scheduled release dates, up to 12 months from the original order date. Typically releases are scheduled quarterly or monthly, but other arrangements will also be considered. Anaheim Automation will acknowledge all Blanket Orders. Any changes to the scheduled release dates, or the quantity purchased, must be agreed upon by Anaheim Automation, Inc., and a written "Change Order" must be processed to acknowledge such changes. NOTE: Blanket Orders are Non-Cancelable and Non-Returnable.
Shortages or Damages
All claims for shortages or shipment errors must be made within 15 days after the receipt of the shipment. Anaheim Automation's liability is limited to the value of material on the invoice. Claims for other loss or damages in shipping, are filed against the carrier involved in the specific shipment. (See Insurance)
Items are subject to change or discontinuance without notice. Ask a Customer Service representative for advice on any possible substitution for your application.
Returns (RMA) and Repairs Products being returned to Anaheim Automation must have a Return Materials Authorization (RMA) number assigned by Anaheim Automation. The RMA number must be referenced on all paperwork accompanying the Return/Repair. Items that do not reference the RMA number will not be processed. Do NOT return product using a Debit Memo. No product will be accepted for Credit after 30 days from the date of shipment. Product must be shipped with freight prepaid. Special, custom or modified products are Non-Returnable, and no credit shall be offered. Products purchased on a Blanket Order are Non-Returnable, and no credit shall be offered.
Product in need of repair must have previous authorization to return it to Anaheim Automation. It is critical to do so, as the advice Anaheim Automation can offer is invaluable, and can often save the customer time and money. Anaheim Automation will determine upon inspection whether the returned product is covered under warranty. The factory charges a "flat-rate" repair charge based on the specific model number, regardless of the problem found. All non-warranty returns incur a repair charge, including those where no problem is found, as inspection, test and documentation preparation is time-consuming. Please do not return other manufacturer’s products along with Anaheim Automation products, unless you have received permission by Customer Service or Engineering.
Cancellations and Restocking Charges
Cancellation of any order must be approved by Anaheim Automation and will be on terms that protect Anaheim Automation from any loss. The Restocking Charge is 15% on all product returned. The minimum restocking charge is $25.00. Returns must be made within 30 days of receipt of product. Shipping expenses are paid by the customer. All products are subject to inspection, and must be in resellable condition to receive credit. Customers should use extreme care when packing products for return and are responsible for any damages or loss in transit. Blanket Orders, and/or special, custom and modified products are Non-Returnable and Non-Cancelable. Limited Warranty
All products manufactured and sold by Anaheim Automation are warranted against defects in workmanship and materials, when used under normal operating conditions and when used in accordance with the product's specifications. This warranty is in effect for a period of twelve months from the date of shipment, or eighteen months from the date of manufacture, whichever comes first. Anaheim Automation will repair or replace at its' option, any of its products found to be defective and within the warranty period. Contact Customer Service for all issues concerning warranty, prior to returning any product. Anaheim Automation is not responsible for removal, installation, programming, or incidental expenses incurred in shipping to and from Anaheim Automation, nor is it liable, under any circumstances, for any consequential, incidental or indirect damages or expenses associated with the warranted product. Product that is damaged due to misuse, abuse, negligence, exposure, accident, improper installation or hook-up, or has been modified or dismantled, is NOT covered under this warranty.
Engineering or Technical Assistance
Technical assistance is available at no charge to help the customer in choosing Anaheim Automation products for a specific application. However, any selection, quotation, or application suggestion offered from Anaheim Automation, its' representatives or distributors, are only to assist the customer, and in all cases, determination of fitness for purpose or use are solely the customers' responsibility. While every effort is made to offer solid advice and to produce technical data and illustrations accurately, such advice and documents are for reference only, and subject to change without notice.
All Sales are made pursuant to the Terms and Conditions herein, and are in lieu of any other expressed or implied terms, including but not limited to any implied warranties.
Please direct all questions, concerns, comments and inquiries to our Customer Service and/or Application Assistance departments by phone (714) 992-6990, Fax (714) 992-0471, or by submitting the form located in “Contact Us” on our web site. Inquiries are forwarded to the appropriate department, and typically are replied to within 24 hours (Monday through Friday, 8:00am to 5:00pm PST, excluding major holidays).
Please see SUPPORT for forms, applications, and our complete Terms and Conditions.